Company: Careers

Onboarding Specialist - Cisco Asset Management

Description

For each new Asset Management engagement:

  • Works with the Seller, Partner, and/or Customer to start the Asset Management Onboarding process immediately (before a Customer Engagement (CE) resource is assigned)
  • Develops Customer Profile to capture customer’s behaviors and preferences
  •  Directs the Managed Data Services (MDS) team to conduct an initial Install Base Assessment (IBA)
  • Scopes and assesses the size and complexity of the engagement
  • Transitions account to assigned CE resource

As-needed:

  • Supports account transitions in the event of Asset Manager role change or departure

Skills/Abilities

  • Business-acumen; aware of sales cycles and business objectives
  • Attentive to needs of Customers and Partners, good listener
  • Strong written and verbal communication skills
  • Ability to understand and explain data analysis conducted by supporting team members
  • Persuasive and engaging presenter, clearly articulate complex, data-driven concepts
  • Ability to learn and master new content quickly
  • Team and collaboration minded, and able to work independently
  • Detail oriented and deadline-driven
  • Skilled problem solver
  • Expertise on Cisco Asset Management Service
  • Cisco product/services knowledge
  • Issue case management and resolution
  • Tolerance for ambiguity in incubating and launching new campaigns, able to document discoveries and propose process improvements

Job Duties

  • Onboard Accounts
  •  Create Customer Profiles
  •  New Account Pipeline Management
  •  Pre-sales
  •  Renewal Tracking and Assistance (proposals)
  •  Utilize CAMBR to evaluate new bookings and work with TLs on assignments
  •  Identify Training Needs
  • Conduct CAM Audits – ensure knowledge, accuracy, and timelines have been met
    • Interviews
    • Smartsheet data validation
    • Account Health data validation
    • Quarterly Metrics Dashboard
    • TSA Metrics
  • Work with Project Admin to coordinate current requirements with all departments

Role Requirements:

  • Strong knowledge of all Cisco Services
  • Strong presentation skills
  • Strong documentation skills
  • Organized