Company: Careers

Quote Specialist (Renewals Support)


In need of a highly-organized team-player for the position of Quote Specialist (Renewals Support). This person is responsible for creating quotes and processing maintenance contract renewals in support of our internal Renewals Sales team.

Job Duties and Responsibilities

  • Generate daily maintenance renewal price quotes and process related orders
  • Respond to time-sensitive requests quickly and accurately
  • Verify the data integrity of all quotes, purchase orders, and invoices
  • Interact with internal teams, external partners, and OEM databases
  • Interpret raw data sets and conduct data analysis/audits
  • Support increased renewal rates for resellers, VARs, and service providers
  • Track and report on renewal activities utilizing internal tools
  • Provide feedback to further improve internal processes
  • Deliver results that beneficially support internal teams and external clients


  • Ability to quickly learn new tools/systems (e.g. Oracle database, RAI internal tools, CRM environments)
  • Experience in the maintenance renewal process (understanding of Cisco SMARTnet a plus)
  • Aptitude for math as it applies to sales pricing, sales margins, and discounting
  • Excellent technical skills (i.e Microsoft Office Suite - Excel and Outlook a must)
  • Demonstrate careful attention to detail
  • Effectively manage and organize time/assignments
  • Strong written and oral communication skills
  • Ability to work independently and in a cross-functional team environment
  • Ability to adapt to changing priorities
  • Positive attitude and strong work ethic
  • Bachelor’s Degree or equivalent work experience in a related field