A large global telecommunications IT infrastructure Service Provider chose RAY ALLEN tomanage their entire OEM resale maintenance renewals business in 2015. This decision wasbased on RAY ALLEN’s long history of performing Hardware Lifecycle Management for them,and RAI’s understanding of their customers’ IT asset install bases. They have stayed and pursuednew business with RAY ALLEN because
The IT Asset Management (ITAM) space has transformed enormously in recent decades. As enterprises have migrated from hardware-based IT infrastructure to hybrid environments with a significant software component, Value-Added Resellers (VARs) and Service Providers (SPs) have had to adapt their management systems to meet the changing IT landscape. By utilizing proper ITAM practices, VARs and
Burwood Group, Inc., a global IT consulting, professional and managed services VAR, came to RAY ALLEN in 2006 looking for an IT Asset Management solution that would streamline their processes, create internal efficiencies and increase customer satisfaction. RAY ALLEN has now been working with Burwood for over 15 years and manages their entire customer install
A global communication software and network solutions Original Equipment Manufacturer (OEM) made the decision to outsource their indirect renewals function to RAY ALLEN, Inc. (RAI) because of RAI’s understanding of the IT Asset Management (ITAM) channel and ability to build valuable stakeholder relationships and drive faster renewal cycles.
One of the world’s leading telecommunications giants partnered with RAY ALLEN, Inc. to deliver a next generation solution for managing their end-customers’ IT networking assets.
Organizations invest in IT Asset Management (ITAM) solutions to obtain key business benefits, including cost savings, revenue growth, customer satisfaction and reduced security risk. To achieve these business goals, it is important to know the difference between lifecycle and insights; how the “10-foot view” – the asset lifecycle – can lead to the optimization of
Recurring revenue is critical to the success of modern businesses, as it is predictable and can account for a large portion of overall profit. However, managing recurring revenue – in particular, renewals – can be a long and laborious process, taking up an inordinate amount of time and resources. In this article, we will dive
The digital revolution is well under way. Organizations are navigating the digital transformation journey and modernizing legacy systems and offerings. However, along the way many are finding that migrating legacy models to recurring revenue and subscription-based models is more challenging than they expected. One of the primary challenges of transitioning to an “as a service”