Asset Lifecycle Management with Insights

Our ALM/i solutions are comprised of key features and service components that support every aspect of the digital transformation journey.

Our 3-tiered structure integrates a foundational asset management offering for all your customers, with the ability to uplift for select and premium customers at any time.

FOUNDATION

Provides fundamental ITAM teams, tools, and processes for your organization, enabling the integration
and deployment of ALM/i across your customer base.

FOUNDATION

Visibility, Accuracy, and Control

FOUNDATION

ITAM Managed Service Solution for your Customer Base

Data Support Specialists

Data Processing

Maintain Data Accuracy and Cleanliness

 

RAY ALLEN Control System (RACS)

ITAM Platform

Manage Assets, Contracts, Locations, and Much More

Establish a Single Source of Truth

Data Collection & Analysis

RAY ALLEN Global Assessment Audit and Data Reconciliation

 

schedule a demo

SELECT

Delivers enhanced ITAM capabilities to your customers, enabling full lifecycle management of their environments.

SELECT

Lifecycle Management & Insights

SELECT

ITAM Managed Service Solution for your Select, Complex Customers

Customer Success Manager

Proactive Asset Management

Adoption, Training,  Escalation, and Risk Management

 

 

RAY ALLEN Control System Business Intelligence (RACS/BI)

CUSTOMER-FOCUSED BI ANALYTICS

Customer Workbench and Customer Profile System

 

Hardware and Software Lifecycle Management

HOLISTIC LIFECYCLE MANAGEMENT

Manage Hardware and Software from Purchase to Retirement

 

Customer Experience Management

Deep Customer Focus

Quarterly Business Reviews, Status Calls, and Business Process Integration

 

schedule a demo

PREMIUM

Provides advanced high-touch ITAM services, customized to integrate with your complex customers’ business objectives.

PREMIUM

Lifecycle Optimization

PREMIUM

ITAM Managed Service
Solution for your Premium,
High-touch Customers

Business Process Specialist

PROCESS MANAGEMENT SUPPORT

Integrated Business Process Mapping and Process Workflow Creation, delivered by Process Specialists

High-Touch Customization

CUSTOM FEATURES

Customized Reporting, Customized RACS/BI Analytics, and Custom Audit Requests

RACS/BI: Enterprise Agreement Management

ENTERPRISE AGREEMENT ANALYTICS

Utilization, Compliance, and Risk
True-Up and Credit Management

FINANCIAL MANAGEMENT

Process Returns, Obtain Credits, Prepare True-Ups, and Achieve Renewal Readiness

ITSM Workflow Integration

ITSM WORKFLOW INTEGRATION

Select integrations with customer ServiceNow deployments.

*(Basic integration only; custom integrations are available for an additional cost)

schedule a demo