Asset lifecycle
The 10-foot view. Maintain the accuracy, governance and relevance of your and your customers’ data.
Offer new customer lifecycle experiences.
Enhance the integrity of your customers’ data.
Increase customer satisfaction with service levels that fit their needs.
Insights
The 100,000-foot view. Transform your IT asset data into actionable strategy.
Accurate insights based on comprehensive management of customer asset lifecycles.
View insights in over 25 unique ITAM business intelligence applications.
Insights designed for revenue-increasing, cost-saving and risk mitigation outcomes.
Our technology
RAY ALLEN Control System (RACS)
Lifecycle management platform for managing, governing and making changes to your customers’ install bases.
RACS Business Intelligence (RACS/BI)
Analytical insights platform with 25+ applications to explore asset status, enterprise agreements, license compliance and much more.
Community Manager (CM)
The heart of RAY ALLEN’s ITAM ecosystem, connecting external systems, client applications and RAY ALLEN platform offerings with data translation and governance microservices to create a Unified Source of Truth.
ALM/i subscription services
We offer 3 tiers of asset lifecycle services designed to support the objectives of Service Providers, Value-Added Resellers and their Enterprise Customers.
Foundation
Expert personnel and lifecycle platforms and processes designed to enhance SPs’ and VARs’ ITAM practices and offerings.
Foundation services:
- RAY ALLEN Global Assessment Audit: Create your Unified Source of Truth
- Dedicated Partner Success Manager (PSM)
- Onboarding and data support specialists
- On-going data audits and change processing: Maintain your Unified Source of Truth
Select
Managed services for complex Enterprise Customers.
Foundation services, plus:
- Dedicated Customer Success Manager assigned to customer account (CSM)
- Proactive comprehensive lifecycle management support
- Enterprise Customer quarterly business reviews
- Lifecycle optimization process workflows
Premium
Managed Services for your largest and most complex Enterprise Customers.
Foundation and Select services, plus:
- Enterprise agreement management
- Renewal and true-up support
- Credit processing
- Customized services
How can we help you?
Service providers
Discover how RAY ALLEN works with Service Providers to create new IT asset management offerings that exceed customer expectations.
Value-added resellers
Learn about how RAY ALLEN focuses on building strong relationships with our Value-Added Resellers and creating IT asset management solutions that last.
Networking equipment or Software vendors
Find out how RAY ALLEN helps Technology Manufacturers accelerate renewal cycles and boost renewal rates.
Find out what we can do for you
Learn more about how building an Asset Lifecycle Management practice can help your organization achieve its goals.